Terms of service

TERMS OF SERVICE
Shakti Jewels — Bangalore, India
Mail us at: shaktijewels12@gmail.com | Whatsapp ONLY: +91 8320284012

By visiting our website or purchasing from us, you agree to these Terms. Please read them carefully.

WHO WE ARE

Shakti Jewels is an online jewellery store based in Bangalore, India. For any questions regarding these Terms, contact us at shaktijewels12@gmail.com.

These Terms should be read alongside our Privacy Policy, Return & Refund Policy, and Shipping Policy.

ELIGIBILITY

By using this website, you confirm that:

  • You are at least 18 years old, or using the website under parental supervision
  • You are legally capable of entering into a binding contract
  • The information you provide is true, accurate, and complete

YOUR ACCOUNT

If you create an account with us, you agree to:

  • Keep your login credentials confidential
  • Be responsible for all activity under your account
  • Provide accurate and updated information
  • Notify us immediately if you suspect unauthorized access

We reserve the right to suspend or terminate accounts that are used fraudulently or violate these Terms.

PRODUCTS & DESCRIPTIONS

We aim to keep all product descriptions, images, and pricing as accurate as possible. However:

  • Colors may appear slightly different depending on your screen
  • Minor variations in finish, texture, or detailing may occur
  • Packaging may vary from time to time

If a product is materially different from its description, your remedy will be subject to our Return & Refund Policy.

PRICING & PAYMENT

All prices are in Indian Rupees (INR). You agree that:

  • Prices may change without prior notice
  • Applicable taxes and shipping charges may be added at checkout
  • Payment must be received before an order is processed, unless COD is offered
  • You will provide valid and complete payment information

We reserve the right to cancel any order if the price was listed incorrectly, payment is declined, the product is unavailable, or fraud is suspected.

ORDER ACCEPTANCE & CANCELLATION

Placing an order is an offer to purchase. Your order is only confirmed once you receive an order confirmation from us. We reserve the right to refuse or cancel any order at our discretion, including cases of pricing errors, stock unavailability, or suspected fraud. If cancelled after payment, a full refund will be processed per our Refund Policy.

SHIPPING & DELIVERY

Standard delivery timeline: 7–10 business days. Delivery timelines are estimates, not guarantees. Delays may occur due to courier issues, weather, festivals, or events beyond our control.

You are responsible for providing an accurate and complete shipping address. If delivery fails due to incorrect address or repeated non-availability, re-shipping fees may apply.

RETURNS & REFUNDS

Returns and refunds are governed by our Return & Refund Policy. In summary:

  • Returns are accepted only for damaged or defective items
  • Report must be raised within 3 days of delivery with an unboxing video
  • Refund will be issued after inspection — as full refund or store credit
  • Return shipping is covered by us

Please refer to the full Return & Refund Policy for complete details.

PROMOTIONS & DISCOUNT CODES

Any discounts, coupons, or promotions we offer:

  • May be time-bound and subject to separate terms
  • Cannot be combined with other offers unless stated
  • May be cancelled or modified at our discretion
  • Will be invalid in cases of misuse or technical error

INTELLECTUAL PROPERTY

All content on this website — including logos, product names, images, text, designs, and code — is owned by or licensed to Shakti Jewels. You may not copy, reproduce, distribute, or use any content without our prior written permission.

PROHIBITED USE

You agree not to use this website:

  • For any unlawful, fraudulent, or harmful purpose
  • To impersonate any person or entity
  • To interfere with website security or operations
  • To upload viruses, bots, or malicious code
  • To scrape, data-mine, or reverse engineer the website
  • To place false orders or misuse payment systems
  • To infringe our intellectual property or rights of others

We may restrict or terminate your access for prohibited conduct.

THIRD-PARTY SERVICES

Our website may link to third-party services such as payment gateways, courier partners, and social media platforms. We are not responsible for their content, policies, or outages. Your use of third-party services is subject to their own terms.

PRIVACY

Your personal data is handled in accordance with our Privacy Policy and India's Digital Personal Data Protection (DPDP) Act, 2023.

DISCLAIMER

Our website and services are provided on an "as is" basis. We do not guarantee uninterrupted availability, error-free listings, or virus-free access. Nothing in these Terms excludes rights that cannot be excluded under applicable Indian law.

LIMITATION OF LIABILITY

To the fullest extent permitted by law, Shakti Jewels shall not be liable for any indirect, incidental, or consequential damages. Our total liability for any claim shall not exceed the amount you paid for the relevant product.

INDEMNITY

You agree to hold Shakti Jewels harmless from any claims, damages, or expenses arising from your breach of these Terms, misuse of the website, or violation of any law or third-party rights.

FORCE MAJEURE

We shall not be liable for delays or failures caused by events beyond our reasonable control, including natural disasters, government restrictions, internet outages, pandemics, or transportation disruptions.

GOVERNING LAW

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Bangalore, India.

CHANGES TO THESE TERMS

We may update these Terms at any time. The updated version will be posted on this page. Continued use of the website after changes constitutes acceptance of the updated Terms.

CONTACT US

For any questions about these Terms:

Shakti Jewels
Mail us at: shaktijewels12@gmail.com | Whatsapp ONLY: +91 8320284012
📍 Bangalore, India

These Terms are in accordance with applicable Indian law including the Consumer Protection Act, 2019, the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023.