Privacy policy


PRIVACY POLICY
Shakti Jewels — Bangalore, India
Mail us at: shaktijewels12@gmail.com | Whatsapp ONLY: +91 8320284012

We value your privacy and are committed to protecting your personal information.

WHO WE ARE

This website is operated by Shakti Jewels, based in Bangalore, India. For any privacy-related questions, contact us at shaktijewels12@gmail.com.

WHAT INFORMATION WE COLLECT

Information you give us directly when you place an order, create an account, contact support, or submit a return request:

  • Full name
  • Phone number
  • Email address
  • Billing and shipping address
  • Payment-related details
  • Order history
  • Any messages you send us

Information collected automatically when you visit our website:

  • IP address, browser type, device type
  • Pages viewed, time spent, clicks and browsing behavior
  • Referring website

Information from third parties such as payment gateways, shipping partners, and Shopify regarding payment confirmation, delivery updates, and fraud signals.

HOW WE USE YOUR INFORMATION

We use your information to:

  • Process and fulfill your orders
  • Send order confirmations and shipping updates
  • Handle returns, refunds, and customer support
  • Improve our website and products
  • Detect and prevent fraud
  • Send promotional emails or offers where you have consented
  • Comply with legal obligations

COOKIES

We use cookies to keep you logged in, remember preferences, enable checkout, and understand how visitors use our website. You can disable cookies through your browser settings, though some website features may not work properly.

WHO WE SHARE YOUR INFORMATION WITH

We share your information only with trusted partners needed to run our business:

  • Shopify (website and e-commerce platform)
  • Razorpay / PhonePe / Paytm (payment processing)
  • Delhivery / Blue Dart / India Post (shipping and delivery)
  • Google Analytics (website analytics)
  • Meta / Google (advertising)

We may also share information if required by law, court order, or to protect our rights and users.

PAYMENT INFORMATION

We do not store your full card details on our servers. All payments are processed securely through third-party payment providers. We only receive limited information such as payment status and transaction ID.

DATA SECURITY

We take reasonable measures to protect your information including secure website connections, restricted access to customer data, and use of trusted payment providers. However, no method of internet transmission is 100% secure.

DATA RETENTION

We retain your information only as long as needed to fulfill orders, provide support, maintain business records, and comply with legal obligations. When no longer required, your data is deleted or anonymized.

YOUR RIGHTS

You have the right to:

  • Access the information we hold about you
  • Request correction or update of inaccurate data
  • Request deletion of your personal data
  • Withdraw consent for marketing communications
  • Raise a grievance about how your data is handled

To exercise any of these rights, email us at shaktijewels12@gmail.com. We may verify your identity before processing certain requests.

MARKETING COMMUNICATIONS

If you've subscribed to our emails, you can unsubscribe anytime by clicking the unsubscribe link in any email or contacting us directly. You will still receive transactional emails related to your orders.

CHILDREN'S PRIVACY

Our website is not intended for children. We do not knowingly collect personal information from minors. If you believe a child has shared information with us, please contact us immediately.

LINKS TO OTHER WEBSITES

Our website may link to third-party sites. We are not responsible for their privacy practices. Please review their policies before sharing any personal information.

CHANGES TO THIS POLICY

We may update this policy from time to time. The latest version will always be available on this page. We encourage you to review it periodically.

CONTACT US

For any questions, concerns, or requests:

Shakti Jewels
Mail us at: shaktijewels12@gmail.com | Whatsapp ONLY: +91 8320284012
📍 Bangalore, India

This policy is in accordance with India's Digital Personal Data Protection (DPDP) Act and the Consumer Protection Act, 2019.